Student Support

KU online students have access to a variety of student support services. View resource links and descriptions of each service below.

Academic Catalog
The academic catalog is a comprehensive resource for degree requirements and academic program information.

Accreditation Information
The University of Kansas is accredited by the Higher Learning Commission, an accreditation agency recognized by the U.S. Department of Education.

Blackboard and Canvas
To access your online courses, log in to either Blackboard or Canvas with your KU online ID and password. If you have trouble logging in, call 785-864-8080 for assistance. In Blackboard, you should see your courses listed on the right side, under “My Courses.”  In Canvas, your courses will appear when you click on "Dashboard" or "Courses" in the left navigation. Each of your courses should contain a syllabus with information regarding textbooks, course structure, assignments and exams. Exams for online courses are administered either through Blackboard or Canvas or in-person at an approved testing center, depending on instructor preference.

Note: Some courses may use an alternative online learning management system instead of Blackboard or Canvas. Refer to your welcome packet or contact your instructor for the course URL.

Center for Online and Distance Learning
Direct any questions about online and hybrid learning at KU to the Center for Online and Distance Learning at or 785-864-1000. CODL staff are also available to answer faculty questions regarding instructional design, media production, and expertise in design and delivery of courses.

Complaint Process
Student Affairs offers a formal process for submitting complaints as well as resources for problem resolution. Unresolved student concerns regarding online programs authorized through State Authorization Reciprocity Agreements (SARA) may be directed to the state portal agency.

KU Bookstore
The KU Bookstore is located in the Kansas Union on the Lawrence campus. They sell and rent textbooks in both hardcopy and digital formats.  They also have KU branded merchandise and a techshop that sells and services computer products.

If you’re having computer-related problems, contact KU IT at or 785-864-8080.

KU Writing Center
The KU Writing Center provides helpful guides for writing essays and offers consultations to help students through the writing process.

Library Services
Students may connect with a librarian, search the online catalog, and browse a myriad of other sources and services available through the KU Libraries.

Undergraduate Advising Center
Online undergraduate students can contact the advising center to schedule a time to meet with an academic advisor in-person or over the phone. Graduate students may contact the program coordinator for advising help.

University Academic Support Centers (UASC)
The UASC offers tips for academic success as well as tutoring and accessibility support services.