KU online students have access to a variety of student support services.
Academic Achievement and Access Center (AAAC)
The AAAC offers tips for academic success as well as tutoring and accessibility support services.
The academic catalog is a comprehensive resource for degree requirements and academic program information.
To access your online courses, log in to Blackboard with your KU online ID and password. If you have trouble logging in, call 785-864-8080 for assistance. You should see your course listed on the right side, under “My Courses.” Your instructor will post the course syllabus here, with information regarding textbooks, course structure, assignments and exams. Exams for online courses are administered either through Blackboard or in-person at an approved testing center, depending on instructor preference.
Note: Some courses may use an alternative online learning management system instead of Blackboard. Refer to your welcome packet or contact your instructor for the course URL.
Center for Online and Distance Learning
Direct any questions about online and hybrid learning at KU to the Center for Online and Distance Learning at firstname.lastname@example.org or 785-864-1000. CODL staff are also available to answer faculty questions regarding instructional design, media production, and expertise in design and delivery of courses.
If you’re having computer-related problems, contact KU IT or call 785-864-8080.
KU Writing Center
The KU Writing Center provides helpful guides for writing essays and offers consultations to help students through the writing process.
Students may connect with a librarian, search the online catalog, and browse a myriad of other sources and services available through the KU Libraries.
Process for Complaints
Student Affairs offers a formal process for submitting complaints as well as resources for problem resolution. Unresolved student concerns regarding online programs authorized through State Authorization Reciprocity Agreements (SARA) may be directed to the state portal agency.
Undergraduate Advising Center
Online undergraduate students can contact the advising center to schedule a time to meet with an academic advisor in-person or over the phone. Graduate students may contact the program coordinator for advising help.